Frequently Asked Questions
FAQ Knowledge Base
Before contacting support, please browse our FAQ Knowledge Base, you might just find the solution you're looking for.
Are consultations free?
Absolutely. Ask as many questions as you like. None of our clients pay any fees until they are absolutely sure they want to business with us.
Is there a contract involved?
Yes. We never work without a contract. A contract is provided for your review. Prior to signing, if there is anything you feel uncomfortable with just let us know. We can change it to whatever makes you feel comfortable.
Do you charge by the hour, or do you charge a flat-fee?
We charge a flat-flee for the project as a whole. All of our pre-contract discussions or consultations are always free. After we have talked with a potential new client we will send them a very detailed email outlining what we believe their needs are and what type of website will suit them best. We will also provide them with a cost estimate of the project.
Our cost estimates are based on how long we think the project will take to complete. If we project that their website will take 30 hours to complete, their billing will stop at 30 hours. If the project takes longer than 30 hours, our clients are not charged for the extra time.
Do your websites work on all devices?
Yes. We only provide our clients with websites which are 100% responsive. A Responsive Design website is designed and coded so it will sense what size of screen it is being viewed upon. It will then shrink and re-proportion itself if necessary. The purpose of this is to give the user a simplified and easy-to-use experience.
It is now more important than ever for a website to work just as perfectly on smart phones and tablets as it does on desktop computers.
How long will it take to build my website?
Keep in mind you are not ordering a pizza. "30 minutes or less" is not a guarantee that we will give you. A website build is not something that should be rushed. We always tell our potential clients that with whatever method is taken to determine of how long it will take, whether it be in minutes or days…to multiply that number by three. There are lots of things which can affect the amount of time it takes to build a website.
A lot of interaction occurs between ourselves and our clients. There can be several stages where information is needed from from you in order for the build to continue to its next stage. If we contact you on a Monday requesting information and no response is given until Wednesday…the project will not move along in an efficient manor.
The safe answer is 3 to 4 weeks. Or, 4 to 6 weeks for an Ecommerce website.
Do you provide hosting services?
We do not provide hosting services any more. We recommend using HostGator for your hosting and domain needs.
Do you also provide SEO (Search Engine Optimization) Services?
We sure do!
We will apply the same techniques and knowledge which currently have this website ranked #1 on Google for over 20 keyword combinations.
A quick summation of our SEO services can be found here: SEO Servicese.